VONG
We are committed to providing a smooth and reliable delivery experience. All orders are carefully processed and shipped to ensure they arrive safely and in perfect condition. Orders are typically processed within 1–3 business days, and delivery times may vary depending on your location. Once your order has been dispatched, you will receive a confirmation email with tracking details.
We kindly ask that you review your shipping information carefully at checkout to avoid any delays or delivery issues.
If you are not completely satisfied with your purchase, you may request a return within 7 days of receiving your order. Items must be returned unused, in their original condition, and with all packaging intact.
To initiate a return, please contact our support team with your order details. Once approved, we will provide you with the return instructions. Return shipping costs may vary and are the responsibility of the customer unless the item received is defective or incorrect.
After receiving and inspecting the returned item, we will process your refund or exchange as quickly as possible.
Your eyewear has been carefully crafted to meet the highest standards of quality and design. Proper care will help maintain its performance, appearance, and longevity.
By following these simple guidelines, your eyewear will continue to deliver clarity, comfort, and style for years to come.
Clean your lenses regularly using a soft microfiber or cotton cloth with mild soap and water.
Rinse lenses under lukewarm running water to remove dust and particles before cleaning.
Dry gently using a clean, soft cloth to avoid scratches.
Avoid using abrasive or dirty materials that may damage the lens surface or coatings.
Do not attempt to loosen or remove screws, as this may affect the frame structure.
Keep your eyewear away from extreme temperatures, such as leaving it on a car dashboard.
Always store your eyewear in its protective case when not in use.
Avoid placing lenses face down on hard surfaces to prevent scratches.
All lenses provide 100% UVA / UVB protection for optimal eye safety.
